Refund policy
A payment that didn't give you tokens
If you were charged but the tokens didn't arrive within an hour, email support@driftbolt.online with the payment reference (it looks like DB-7QM4-2210; you'll find it in the game's Wallet and on your receipt). We'll check it with Paystack and either add the tokens or refund the payment in full.
A payment that failed or was cancelled
If a payment didn't go through, you were not charged. If your bank still took the money, it is normally returned to you automatically by your bank within a few working days. If it isn't, contact us with the reference.
Changing your mind
Tokens are a digital item that is delivered at once. Within 14 days of buying, if you haven't spent any of the tokens from that purchase, you can ask for a full refund and the tokens will be removed from your account. Once tokens from a purchase have been spent, that purchase can't be refunded.
Charged twice, or the wrong amount
Contact us with the references and we'll refund any duplicate or incorrect charge in full.
How refunds are paid
Refunds go back to the card or account you paid with, through Paystack. Depending on your bank, they can take up to 10 working days to show.
Your rights
Nothing here limits any rights you have under the consumer protection laws that apply to you.